The ERR_NAME_NOT_RESOLVED error usually appears on Google Chrome on computers or Android phones. There are many reasons for the above error when you browse the web.

Here are a few common and useful methods to help you fix the above error.

Step 1: Delete your browsing data (Google Chrome)
Chrome stores data on all the websites you have visited in the past by default. This cached data helps pages load faster when reloading them and auto-completes addresses as you type. As useful as this function is, it can quickly become a problem and result in the “ERR_NAME_NOT_RESOLVED” error when using Android, Windows, and so on. A possible solution is thus to delete all your browser data. To do this, open the Chrome menu using the three-dot icon and select “More tools”. Then click “Clear browsing data”. In addition, please turn off the Preload pages for faster browsing and searching feature on your browser. Please see detail image as below:



Clear data, cookies, cache 

Turn off/uncheck the Preload pages for faster browsing and searching

Step 2: Change IP and DNS Setting

For Windows: 

Right click to Network icon (bottom right corner of the screen) > Choose to Open Network & Internet Settings > Network and Sharing Center > Ethernet  > Properties > Select Internet Protocol Version 4 (TCP/IPv4).




Make sure below ones are checked:

  • Obtain an IP Address Automatically
  • Obtain DNS Server Address Automatically

You can also try Google DNS

Select Use the following DNS Server Addresses:

  • Preferred DNS Server -
  • ALternate DNS Server -

Set DNS server address on Windows

For Android mobile: 

Settings > Your Network > Find to set/setting/configure IP address or DNS (Depends on the phone you are using)

DNS Server - &

 Set DNS server address on Mobile

Step 3: Use the Network Troubleshooter (Applied for Windows) 

Open Start > Settings > Update & security > Troubleshoot > Scroll down > Click Network adapters > Click Run the Troubleshooter




Step 4: Use Networking Commands (Applied for Windows)

Type cmd in Windows Start Search box. Right click on cmd.exe > Run As Administrator

Type netsh winsock reset. Press Enter

Type netsh int ip reset. Press Enter

Type ipconfig /release. Press Enter

Type ipconfig /renew. Press Enter

Type ipconfig /flushdns. Press Enter

Step 4: Turn Off Firewall temporarily. Test is by turning off anti-virus and malware protection softwares. Enable them after testing.

You can try to turn off Firewall: Domain, Private & Public network

Step 5: Update network driver (Applied for Windows)

+ Go to the website of the network adapter's manufacturer or computer's manufacturer > See if some driver is released for your model and OS. If yes, download that > Install the downloaded driver. Restart your computer

+ Device Manager > Network Adapters > Right to your network adapter > Update Driver


Above are 5 steps to help you fix error ERR_NAME_NOT_RESOLVED in Google Chrome and Android Devices. Try each method to see the results. Please comment if you have more methods to fix this.


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